Questions clinic owners actually ask.

It transfers the call to a number you nominate, or takes a message and tells the caller that someone will ring them back. You decide which. The agent is speech recognition and a language model, so it will occasionally mishear a name or meet a question it was never set up for, and those calls go to a person rather than being guessed at.

Most single-location setups go live within 1–2 weeks of your audit; Enterprise timelines depend on scope.

Yes. We connect to your existing number and calendar (Cal.com or Google Calendar) rather than asking you to switch systems.

No. It runs month to month. Cancel from your dashboard or by email and it stops at the end of the period you have already paid for, with no phone call and no retention script. If you tell us within 30 days of your first payment that it is not right for you, we refund that payment in full.

Extra usage is billed at $0.45/min, well below the cost of an extra front-desk hire.

We sign a Business Associate Agreement with you before your phone is ever answered. It is the first thing in setup, not the last, and the system will not start answering without it. Calls run on SOC 2 Type II certified, HIPAA-eligible voice infrastructure under our own signed BAA, encrypted in transit and at rest. Recordings and transcripts stay there; we never copy them, and we store no patient detail on our side.

Flex is $647/mo and up with a $997 setup. Enterprise is quoted after your audit. Nothing is billed hourly, and voice minutes past your plan are $0.45 each.